About us

P.O.D - Plymouth's Online Directory, is funded by Plymouth City Council's adult social care department. The aim of the directory is to offer information about advice, help and support services for people who live and work in Plymouth who use or have an interest in adult social care.

Adult Social Care Confidence Mark

The Confidence Mark logo is awarded by Plymouth City Council's adult social care department to suppliers of adult social care services who have passed preliminary checks to confirm basic policies and procedures have been implemented. It is not a guarantee of service quality.

Dementia Quality Mark

The Dementia Quality Mark is an accreditation process for Care Homes that provide a Dementia Service. The Dementia Quality Mark can help families wanting to select a care home, giving them reassurance that the care being given meets the needs of those with dementia, and confidence that ongoing improvements in practice will lead to better outcomes for those receiving care.

Plymouth City Council's adult social care department

If you suffer from severe illness, frailty, have a disability or vulnerability or you are taking on caring responsibilities, you may need support, advice, information or practical help. Plymouth City Council adult social care can advise you on, or help you to arrange, a variety of services to assist you.

To receive services from us we must first assess your needs. We will offer an assessment to anyone who requests one or who appears to be in need of community care services. The assessment is designed to identify your needs and evaluate any risks to your independence, if those needs are not met.

When we have worked out your needs with you, we will decide if you have priority needs and are eligible for support. All Councils use the eligibility criteria based on Government's guidance called 'Fair Access to Care Services'.

Fair Access to Care Services (FACS for short) is a system for deciding how much support people with social care needs can expect, to help them cope and keep them fit and well. Its aim is to help our social care workers make fair and consistent decisions about the level of support needed, and whether adult social care should pay for this.

If you think you need some form of support or to find out how we can help you, your first step should be to contact Plymouth City Council's adult social care service.

You have a legal right to an assessment whether you are directly in need of care yourself, or a carer for someone who needs support. If you are a carer you can be assessed in your own right.

For more information visit www.plymouth.gov.uk or call 01752 668000 and ask for Adult Social Care.