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Plymouth social care contact details

Social Care Contact and Complaints Panel

In a medical emergency 

If you need urgent medical help, please call 999 or 111 if it is not life-threatening

Plymouth City Council 

Call the Contact Centre on 01752 668000 between 9am to 5pm, Monday to Friday.

If you need to contact the council outside of these hours, please call 01752 668000, and you will be transferred to an automated phone system that will guide you to the correct department. 

If you have a social care-related emergency outside of normal working hours, please call the Plymouth Out of Hours Service on 01752 346984. 

Office hours for the Plymouth Out-of-Hours Service

  • Monday to Thursday, 5pm to 9am
  • Friday, 4pm through to 9am on Monday morning
  • 365 days per year, including all Bank Holidays

The Plymouth Out of Hours Service is an emergency social work team here to support you with personal, family, or accommodation problems that reach a crisis at night, weekends, or bank holidays and cannot safely wait until the next working day. We work closely with colleagues from the police and the health service and can provide expert advice and intervention if you are worried about any of the following issues: 

  • Children and young people, including relationship issues or concerns about physical, sexual, and emotional abuse and neglect.
  • Children and adults with a disability
  • Children and adults with acute mental health problems
  • Older people who are at risk of harm
  • Emergency housing advice 

Livewell South West 

The main switchboard number is 01752 268011 and the normal office hours are

  • Monday to Friday, 9am to 5pm 

If you need to contact Livewell outside of these hours, please call 01752 268011. 

Contact details for our partners and utility companies

  • Police: 999 in an emergency, otherwise 101
  • Devon and Somerset Fire and Rescue Service: 999
  • Southwest Water: 0844 346 2020
  • Gas: 0800 111999
  • Electrical: 0800 365 900
  • Plymouth Community Homes repairs:  0808 230 6500 or 01752 237990 

All phone calls might be recorded in case they are required for training or ongoing support.


Make a complaint about adult social care

If you have any comments about adult social care or suggestions about how the council can make things better we want to hear from you.

View page (Go to Make a complaint about adult social care)

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