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Digital and reporting

Care Home Digital and Reporting Panel

Latest notices and updates related to digital information and reporting, specifically for care homes and nursing homes in Plymouth.


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One Devon

Register to use NHSmail

NHSmail is the national secure collaboration service for health and social care in England. It is a free, secure email system that is available to all CQC- registered care providers in England who have achieved Approaching Standards on the Data Security and Protection Toolkit

There are 3 steps to obtaining a NHSmail address:​

Locate Organisation Data Service Number (ODS) number: ​

Register and meet the standards required on the Data Security and Protection Toolkit (DSPT):​ Devon Care Home Collaborative (DCHC) is supporting all social care organisations to complete the DSPT with training events, email for further information

This helpful video explains more

Register on the NHSmail Portal: 

In order to use NHSmail, all users must adhere and agree to abide by the rules set out in the NHSmail Acceptable Use Policy and remember to set the security questions

Here is a video of the whole process

Register and create a new NHSmail account - NHS.UK

Information Site: NHSmail - NHS Digital

Contact Sara for support setting up NHSmail:


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Data Security and Protection Toolkit (DSPT)

The Devon Care Home Collaborative (DCHC) is supporting all social care organisations to complete the DSPT with training events. Email for further information

Data Security and Protection Toolkit - NHS.UK


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Adult Social Care Technology Fund

The funding on offer is to evaluate the effectiveness of care technology in adult social care

It will support the implementation of technology which can be shown to contribute to one or more of the following 3 priorities:

  • Increase care quality and safety (including safe discharge from hospital)
  • Reduce avoidable admission/readmissions to hospital
  • Increase support for people to live independently in their own home

If you are interested in finding out more, please email

Please click the link below to explore more of what the Devon Integrated Care System are doing

Devon Integrated Care System - Digital Social Care


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Capacity Tracker Updates

Section 277A of the Health and Care Act 2022 - enables the Secretary of State to require regulated providers of Adult Social Care to provide information relating to:

  • themselves
  • their activities in connection with provision of ASC in England
  • persons to whom they have provided such care.

The Adult Social Care Information (Enforcement) Regulations 2022 came into force on 1st December 2022. It requires all ASC providers, regulated by the CQC, to update the mandated collection in the Capacity Tracker.

The reporting windows are between the 8th & 14th day of each month- or next working day if the 14th is a weekend or public holiday.

Read the Frequently Asked Questions.

Catch-up on the provider training & awareness sessions.

These sessions are to help guide providers through the information requests, update methods and reports - they are informal events that offer providers the opportunity to raise any questions or seek clarification.

Important reminders

  • Multiple CT Registered Users recommended - to ensure sufficient cover during periods of absence. To register for a CT account, simply click on
  • Going Abroad - users are reminded that CT is not accessible outside the UK.
  • Active providers with 0 service users or 0 staff- providers are required to submit a return, including a 'nil' return where services may not yet have commenced, ceased or are in the process of being updated with CQC.
  • Active dual-registered providers that offer both home care and residential care- submissions are required for both services, including a 'nil' return if services are not being delivered. It is essential that providers ensure their CQC registration is up to date and that CQC are informed at the earliest opportunity if services are closed.
  • For access and system guidance queries -please contact the Support Centre see details below.
  • Change of staff - It is recommended that updating Capacity Tracker is included within providers staff leaver/new starter process with user accounts closed & new user registrations in place.  This will ensure that you continue to receive important communications issued via Capacity Tracker and remain up to date with the information submissions.
  • Any changes to provider regulated services/specialisms/bed capacity -Capacity Tracker uses CQC information. Until the CQC information is updated, it is essential the providers make CQC aware of any changes at the earliest opportunity and data submissions are maintained by completing a 'nil return', until the CQC information has been updated.
  • Providers that are closing down/no longer active/changing registration or ownership - please notify CQC directly to de-register, see contact information below. It is essential data submissions are maintained by completing a 'nil return', until the CQC information has been updated.
  • If you receive an enforcement notice from the DHSC partners, NHS BSA - it's important that providers who receive an enforcement notice to respond directly to the NHS BSA, see contact details below.  We remain committed to supporting providers to be compliant with the ASC Information (Enforcement) Regulations 2022 and can ensure the appropriate support and guidance is in place.

Contact information

  • For system support and guidance - please contactNECS Capacity Tracker Support Centre -0191 691
    (We are open Monday to Friday from 8am to 5pm, excluding public holidays)
  • Changing registration, closing, change of ownership - please contact the CQC -T:03000 616161, E:,CQC Provider Portal
    (They are open Monday to Friday from 8.30am to 5.30pm, excluding public holidays)
  • If you receive an enforcement notice - please contact the NHS Business Services Authority Enforcement Team (NHSBSA) - T:0300 330 2088, (They are open Monday to Friday from 8.30am to 4.30pm)


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