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Consumer and legal advice

Buy With Confidence Plymouth

The Buy With Confidence Scheme provides you with a list of local businesses which have given their commitment to trading fairly.

Holidays and transport

You might be able to get compensation but you should check with your airline.

Phone, internet and TV

You might be able to save money by switching to a new provider for your broadband, mobile phone, home phone or TV bundle.


Scams can be difficult to recognise, but there are things you can look out for. You can use our online scams helper to get advice that's specific to your situation.

Something's gone wrong with a purchase

If something's gone wrong with an item you've bought, you may be entitled to a refund, repair or replacement.

The law and courts

You can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer.

You've changed your mind

You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it.

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