Consumer and legal advice
This section contains information you need to helps support you consumer and obtain legal advice if something goes wrong.
As a consumer, you have various rights that shield you from unfair practices and help make sure you get honest treatment.
Here are some reasons why you should care about your consumer rights:
- Your rights protect you from unfair practices. For example, you have the right to know what you're buying, to change your mind, and to get compensated if something goes wrong.
- Your rights can save you money. For example, you can avoid paying for faulty goods or services if you know your rights and how to enforce them.
- Your rights can help you get the best possible service. For example, you can negotiate a better price or get a refund if you're not satisfied.
Your consumer rights also give you the right to:
- Be informed about the products and services you buy
- Choose from a variety of products and services
- Have your complaints heard and resolved
- Be safe from harmful products and services.
- Be treated fairly by businesses
If you would like to talk to someone about any aspect of your consumer rights, please contact Citizens Advice Plymouth.
Explore the articles below to view information, advice and signposting to organisations and services that can help you.
Buy With Confidence Scheme in Plymouth
The Buy With Confidence Scheme provides you with a list of local businesses that have shown their commitment to trading fairly. All the businesses listed on this website have been vetted and approved by Trading Standards to ensure that they operate in a legal, honest, and fair way.
Scams can be difficult to recognise, but there are things you can look out for. Reporting a scam helps track down and stop scammers. This prevents other people from being scammed. You should protect yourself from further risks, gather all the details of the scam, and report the scam to Citizens Advice.
Problems with building work, decorating or home improvements
If you had work done on your home and there's an issue caused by the contractor, you should be able to get it fixed or get some of your money back. No matter what the issue is, you'll need to talk to the contractor and come to an agreement.