Something's gone wrong with a purchase
It doesn't matter if you bought the item new or secondhand, you still have rights.
You'll have legal rights if the item you bought is:
- broken or damaged ('not of satisfactory quality')
- unusable ('not fit for purpose')
- not what was advertised or doesn't match the seller's description
You won't have any legal rights if either:
- it was damaged by wear and tear, an accident or misuse
- you knew about the fault before you bought the item
If you would like to talk to someone, please contact Citizens Advice Plymouth.
- If you want a refund for travel because of coronavirus
- Return faulty goods
- Claim using a warranty or guarantee
- If a company stops trading or goes out of business
- If something is advertised at the wrong price
- Report fake or counterfeit goods
- If something you ordered hasn't arrived
- If you think you've bought stolen goods
- If your clothes have been lost or damaged by a dry cleaner
- Claim compensation if an item or product causes damage
- Getting your money back if you paid by card or PayPal
- If you're unhappy about poor service
This page is based on content that originated from Citizens Advice (adapted).
Is the information correct?
Let us know if the information on this page is wrong and needs to be updated.
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