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Cost of living support

If you need support with your heating or energy bills and are struggling with the cost of living, the following services and organisations might be able to assist you.

Remember - if you are struggling, you are not alone and there is no shame in asking for help. Everyone needs a little bit of extra support at some point in their lives. 

For the latest government support, schemes and inanities, please refer to the help you with your help you with your energy bills on the GOV.UK website. 

Don't forget to also read our practical and simple energy-saving tips to save you money.


Plymouth Energy Community

The Future Fit programme, a partnership between us and the Plymouth Energy Community (PEC), will see £4 million of government funding distributed to up to 300 eligible homes in the city. 

The money will be spent on improvements such as wall, floor and loft insulation; getting rid of draughts; help with heating controls; installing solar panels and replacing off-the-grid gas heating systems.

Use the eligibility checker to see if improvements can be funded for your home. 

Phone          01752 477117



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Age UK Plymouth

Age UK Plymouth are assisting individuals of pension age (50+ in some circumstances) struggling on low incomes, by offering support, along with other measures to assist with energy efficiency such as:

  • Practical energy saving items, for example clothes airers
  • Provision of white goods where an item is defective or missing, for example boilers, washing machines and fridges
  • Food vouchers for individuals struggling with meeting the cost of food

Age UK Plymouth accepts both referrals from other organisations and self-referrals, with priority given to:

  • Individuals in receipt of a disability benefit and/or suffering with a long term illness/disability
  • Individuals in receipt of Pension Credit

Phone          01752 256020



Warm, welcoming spaces  

If you're looking for a warm, safe space to spend time in during the day, then please look at our map of welcoming spaces in Plymouth.

Many of them also offer extra free services and support or refreshments. 


Citizens Advice - help available to pay your energy bills

You can get help if you're struggling to afford your energy bills or top up your prepayment meter. You might be able to take advantage of certain benefits, grants and help offered by the government and energy suppliers.


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Get help if you can't afford your energy bills. Your energy supplier can help if you are having difficulties with your gas and electric bills. You can get other grants and benefits too.  Your options will depend on your situation.

Ofgen is the independent energy regulator.  



Money Helper - Help to pay your energy bills

Not being able to afford to heat or power your home can be very worrying and stressful. It's important to continue paying these bills and there's help available from your supplier if you're struggling before you get into debt.


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Support from the government

View all the support schemes available from the UK government to help you with your energy bills

Find out what benefits and financial support you may be able to get

Use the government's online tool to find out what support you might be able to get to help with your living costs. You can get benefits and other financial support if you're eligible.

Check what benefits and financial support you can get

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How to submit an organisation or community group to this website

If you are an organisation or community group and can help support people living in Plymouth, please complete our online form and we will add you to this directory.

Submit your offer of help and support 

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