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Housing and homelessness - cost of living support

If you need housing and homelessness support, the following services and organisations might be able to help you.

At risk of becoming homeless

If you're looking for somewhere to live or worried about losing your accommodation it's important to talk to the council as soon as possible.

The council can:

  • help you find a home (social or private)
  • help you with private rented accommodation by working with you and your landlord to resolve any tenancy issues (benefit problems, legal notices or poor housing conditions)
  • check to see if you're eligible for a deposit guarantee (a written agreement in place of a cash deposit) to help you into private rented accommodation
  • check to see if you're eligible for any housing benefits to help pay part or all of your rent
  • help you deal with legal issues if your landlord has applied for a possession order
  • talk to your friends and relatives if they've asked you to leave your accommodation
  • make referrals to supported accommodation
  • give you advice about local support and services if you're sleeping rough




01752 305496


Council Tax - discounts and exemptions

If you are struggling to pay your Council Tax, check if you can claim:

Single person discount

If you are the only adult living in your property, you can apply for a single person discount of 25% off your bill.

Student exemptions and discounts

If you are a full-time student you may be eligible for a discount on your Council Tax bill.

Discounts for disabled people

You might be able to get a Council Tax discount if you or someone who lives with you has a disability.

Other Council Tax discounts and exemptions

You may be entitled to a discount because you or others who are living with you are not counted when calculating the amount of the Council Tax due. If everyone who lives in the household are not counted, then you may be able to get a further discount or exemption.

Consider paying by direct debit as this gives you a choice of payment dates.

Check if you are eligible for an exceptional hardship payment.

If you are not eligible for discounts or support and are still struggling to pay. You can apply for a payment arrangement.



01752 668000


Council Tax Support scheme

Council Tax Support is a local means-tested scheme for people on low incomes to help them pay their Council Tax. Any owner-occupier or tenant aged 18 or over who is legally responsible for the Council Tax can claim Council Tax Support.

It takes the council on average 21 days to process a new Council Tax Support claim. This may be quicker if you provide all the evidence as soon as possible.



01752 668000


Discretionary housing payments

Discretionary Housing Payments (DHPs) are extra payments if you need help with rent or housing costs.

DHPs can be used to pay your rent, removal costs or rent in advance.

You can apply for a DHP if you currently receive either Housing Benefit or the housing element of Universal Credit and you need more financial support with housing costs.



01752 668000


Housing benefits

Housing Benefit can help you to pay your rent if you are unemployed, on a low income or claiming benefits.

For most people Housing Benefit has been replaced by Universal Credit.

If you need help to pay your Council Tax you will still need to claim Council Tax Support.



01752 668000


Disabled facilities grants

A Disabled Facilities Grant can help with:

  • Stairlifts
  • Level access showers
  • Widening doors
  • Installing ramps
  • Through the floor lifts
  • Adapting heating/lighting facilities
  • Safe access to gardens



01752 668000


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How to submit an organisation or community group to this website

If you are an organisation or community group and can help support people living in Plymouth, please complete our online form and we will add you to this directory.

Submit your offer of help and support 

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This page was last updated on 14 June 2022

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