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Updated 23 March 2020

This pack is to support you and your community during the ongoing outbreak of Coronavirus, also known as COVID19.

Within it you'll find a list of key contacts, resources and information in one place, which we hope you can share with your community to support each other as much as possible during this time.

Contents

  • Health advice
  • Useful web links
  • Useful contact numbers
  • Social media advice
  • What can you do as a community?
  • Help cards for people who choose to or have self-isolated

Health advice

The NHS has some simple advice to avoid catching or spreading COVID-19:

  • Stay at home advice - www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice
  • Regularly wash your hands for at least 20 seconds with soap and warm water
  • Always wash your hands when you get home or into work.
  • Use hand sanitiser gel if soap and water are not available.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

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Useful links

The following links provide useful, factual and regularly updated information on COVID-19, please feel free to share these with your communities.


Useful contact numbers

  • NHS 111 - only call 111 if you cannot get help online
  • Education queries -phone the Department for Education on 0800 046 8687
  • Plymouth City Council - 01752 668000

Social media advice

Social media is a valuable tool at a time like this, but it can also contain mis-information and rumour, which isn't helpful. The following Twitter (www.twitter.com) accounts will be regularly posting out the latest factual advice and information related to COVID-19:

The NHS advises to only trust NHS organisations on Twitter that are 'blue-tick verified'


What can you do as a community?

Your communities are strong and resilient and there are simple things you can do to help them continue to thrive:

  • Check in - on any vulnerable family, friends and neighbours. Sometimes just helping them with their shopping and checking they have everything they need can make a big difference
  • Contact - if you know someone who is self-isolating, contact them via phone or text to check that they're ok. By its very nature, self-isolation is a solitary experience and their wellbeing will likely be improved by talking to someone.
  • Community point of contact - appoint someone in your community/neighborhood as the main gatherer of information so that everyone in your area gets access to the same and most accurate information
  • Stay factual - please be mindful with your comments and actions, so as not to cause undue concern or anxiety within your community. If you hear mis-information that may cause issues, respectfully challenge if you're able to.
  • Be respectful - of anyone you know who has been diagnosed with COVID-19 as it's likely to be an anxious time for them. Due to patient confidentiality their details will not be publicly confirmed, so please do what you can to respect and protect their privacy, and do not speculate with the local media or on social media.
  • Social distancing - PHE has advised people who are self-isolating to do what they can to avoid visitors to their home and any deliveries of groceries, medications or other shopping to be left at the door. Please ensure that this advice is followed when providing support.
  • Help Cards - complete and post them through the letterboxes of people that you think may require assistance due to self-isolation. This should be a free service, that people do not need to pay for.
  • Be safe - unfortunately some individuals may look to take advantage of the vulnerable in our communities. Please look out for one another and report any suspicious behaviour to Devon and Cornwall Police using 101 for non-emergencies and 999 in case of an emergency.

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