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COVID-19 Plymouth Neighbourhood Care Networks

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Updated 9 December 2021

Neighbourhood Care Networks are for any paid worker, formal volunteer and community leader within a neighbourhood. They are spaces that enable a greater level of support for an individual from - and between - friends, family, members of the community and, potentially, paid services. They create bridges, interaction and the sharing of information between formal paid services; community experts and volunteers.

Who and how the Neighbourhood Care Networks can help


If you need help you call the help phone number. You will receive a phone call from the network leader introducing themselves and asking what it is you need. They will then co-ordinate efforts from within the network to provide you with the necessary support.

Care-provider, paid worker:

If you are working in an area of the city with a NCN and you cannot provide your client/patient with the support they require you can contact the network to seek additional and appropriate care. You can reach professional workers through the network, for example, service providers, as well as volunteers who have been recommended to the network.

Concerned neighbours, families and friends 

If you know of someone that is isolated and/or vulnerable and are not sure how to help or are unable to provide all the care they need then you can contact the help phone number, raise your concerns & access support through the network. You will be able to speak to someone who will reassure you and put you in contact with community leaders who can reach volunteers and paid services.

Community Response Networks already working across Plymouth

  • Efford neighbourhood helpline: 07380 309586
  • Keyham neighbourhood helpline: 01752 563095 or 07780 711894
  • The Hoe neighbourhood helpline: 077235 77305
  • Stonehouse neighbourhood helpline: 07723 494413
  • Stoke neighbourhood helpline: 07380 319128
  • Whitleigh Big Local helpline: 01752 875916

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Latest COVID-19 guidance

For the latest COVID-19 guidance and information, please view the GOV.UK website.

If you need medical help, go to NHS 111 online.

Read the latest Government COVID-19 guidance

How to submit an organisation or community group to this website

If you are an organisation or community group and can help people during the COVID-19 pandemic, please complete our online form and we will add you to this directory.

Submit your offer of help and support 

Is the information correct?

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