Toggle menu

Carers Emergency Response Service

This service provides specialist short-term emergency home-based cover (up to 72 hours) to those people who are looked after at home by an unpaid Carer in cases when a Carer has an emergency and can no longer provide care.

Contacts details

Address:20 Farringdon Street
Telephone number: 01752 967221
Get Directions View on Google Maps

Sometimes events occur that are unplanned and if you are the main Carer for someone when this happens, you will need to think about yourself and the person you care for.

We can help with:

  • Washing and dressing
  • Helping getting in and out of bed
  • Preparing meals and drinks
  • Medication management
  • Companionship
  • Light cleaning and shopping

How to request short-term emergency support

The simplest way to request support is to complete the Carers Emergency Response Service form and it only takes a few minutes.

Complete the Carers Emergency Response Service form

If you are a professional health or social care worker, please use the Carers Emergency Response Service referral form.

Unless unpaid Carers have already received this service and currently registered, all new referrals must come via one of the following sources.

  • Plymouth City Council's Adult Social Care and Out of Hours Team, (maximum period 48 hours over a weekend and up to 72 hours over a Bank Holiday).
  • General Practitioners, (for a maximum of 72 hours any time of day, 24 hours a day 7 days a week).
  • Long Term Condition Matron Team, (for a maximum of 72 hours any time of day, 24 hours a day 7 days a week).

This service is not available for:

  • Increases in domiciliary care packages.
  • Situations where a domiciliary care provider cannot complete all its contracted visits.
  • To cover for paid Carers or Personal assistants who are experiencing difficulties.
  • When the (unpaid carer) has a planned future engagement such as hospital appointments etc.

This service is provided by Cera Care.

Contracted Supplier Logo    Dementia Quality Mark Logo


  • Contracted and Approved Supplier
  • Dementia Quality Mark
Price: Please contact us for information about our costs
Based: Plymouth
  • 17 to 25 years old
  • 26 to 64 years old
  • 65+
  • Dementia

Back to search

Share this page

Share on Facebook Share on Twitter Share by email