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New Key (Supported Living)

New Key provides support to people living in supported living accommodation in Bristol, Torquay, Totnes and Kingskerswell. 

Contacts details

Address:Unit A9a-A10 And A10a
Dart Marine Park
Steamer Quay Road
Telephone number: 01803 863778
Website address:

People who use the service include people with physical disabilities, autism, or learning difficulties. We help people live independently and assist them in living the lives they want. We support people to achieve outcomes in managing their own money, making friendships, finding work, managing their home, finding and attending local groups, exercising, and cooking skills.

We believe that everyone we support should have the following:

Their own financial budget for support

We ensure that individuals have their own budget for support, which can be in the form of an Individual Service Fund (ISF), Direct Payment, or commissioned service. We prioritise the individual's needs and preferences, allowing them to have control over their support hours rather than adhering to someone else's schedule.

Tailor-made support

We assist individuals in creating a personalised working plan, and we train their support team accordingly to provide support in their day-to-day lives and help them achieve their desired future. Our goal is to enable individuals to have an individual financial budget, giving them control over their money and ultimately their lives in a way that they understand. We encourage them to build strong circles of support, reducing reliance on paid staff and increasing natural support. We continually update and develop their plans to help them become fully integrated members of their community.

Their own dedicated support team of their choice

We support each individual in building their dedicated support team right from the beginning. We involve them in the interview process, provide opportunities for spending time together, and ensure that the values, personalities, and lifestyles of the support team members align with those of the individual. We prioritise compatibility to ensure that only individuals who meet the criteria become part of their support team.

Their own home

We assist and work alongside individuals to take control of their lives and help them secure the home they desire, wherever they want it. Whether it is rented accommodation, a shared ownership scheme, purchasing with a mortgage, or buying outright, we respect their choices and support them in finding appropriate accommodation that suits their needs. We do not impose any specific location but strive to ensure that individuals can live where they want and have a home that meets their preferences.



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  • Contracted and Approved Supplier
Based: Devon
  • 17 to 25 years old
  • 26 to 64 years old
  • 65+
  • Autism
  • Learning disabilities
  • Mental health
  • Physical disabilities

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