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Provider Resource Centre

Information, advice, and resources specifically for Plymouth's health and social care providers, which include care homes, nursing homes, domiciliary care, supporting living, and day care services
 

Contact us

If you have any questions, please email the Commissioning Team via JointCommissioning@plymouth.gov.uk or call our Contact Centre on 01752 668000

Please note that the email mailbox is not monitored over bank holidays and weekends, and our Contact Centre is open Monday through Friday from 9am to 5pm
 

In the event of an urgent issue, please contact the Out of Hours Plymouth Emergency Duty Service by emailing ssohteam@plymouth.gov.uk or calling 01752 346984

Health and Social Care Coordinators are working to increase skills and improve recruitment, To get in contact, please email HealthandCareSkills@plymouth.gov.uk 

 

Latest notices and updates 

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Provider Outbreak Report

Please complete our short online Provider Outbreak Report form to let us know if you have an infection outbreak, how many people are affected, and the dates.

The information you submit will help ensure our Commissioning Team can support you in the best possible way.

 

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Skills for Care Induction Toolkit

Skills for Care has developed a toolkit to help care managers plan and deliver a high-quality induction that fully supports new starters to quickly settle into their roles. Induction is a vital time for new recruits to feel welcomed, well-equipped, and to understand what is expected of them.

The induction toolkit brings together checklists, resources, and guidance for each stage of the process - from pre-arrival through to the sixth month of employment - to ensure a robust and supportive induction. It also includes guidance on inclusion, diversity, cultural awareness, and inducting disabled workers and agency staff.

Access the toolkit via https://disca.org.uk/discussion-topics/new-induction-toolkit/

 

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Labour exploitation

Spot the signs and help stop it.

Click on the image to view a larger version.

 

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Adult safeguarding and modern slavery

An adult at risk is someone aged 18 years or older who might not be able to look after themselves, protect themselves from harm, or stop themselves being exploited. They may:

  • have a mental health problem or illness, including dementia
  • be involved with drug or alcohol abuse
  • have a physical or learning disability
  • be old and frail
  • not be able to speak up for themselves
  • neglect themselves and/or their home

Find out more, including how to make a report to the Council.

Modern slavery is a serious crime. Victims are:

  • exploited
  • controlled or held captive
  • threatened or punished to stop them from escaping or reporting the crime

Anyone can be a target for modern slavery. But some people can be at greater risk because of money, social or health issues, or because of their age or immigration status.

Find out more, including how to spot the signs and make a report to the Police.

Safer Plymouth have created a Plymouth approach to the Tackling Modern Slavery and Human Trafficking National Referral Mechanism Toolkit

Modern slavery risk assessment and due diligence guidelines for adult social care - virtual event presentations and resources

The presentation slides and resource pack are now available for the recent virtual event that launched the new 'Establishing modern slavery risk assessment and due diligence in adult social care - a commissioning officer's guide'.

Unseen, who presented on the day about the growing number of reported cases, has relaunched their App. The App provides a simple guide to recognising the signs of modern slavery and human trafficking and reporting concerns with confidence.

There is also a guide to types of modern slavery, an outline of key legislation, and an explanation of how to contact the Modern Slavery & Exploitation Helpline in 27 languages. This latter function is useful for frontline workers communicating with a potential modern slavery victim who does not speak English.

 

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Safeguarding referral reminder 

The Advice Line is not for referrals but is intended for anyone who is concerned about an adult(s) and thinks they may be in need of the statutory safeguarding process​.

The phone number is 01752 304401.

You will be directed to an answer phone which is monitored twice a day at 10:30am and 3:30pm by PCC Safeguarding Adults Team​

To make a formal referral, please use the following link: Report adult abuse or neglect | PLYMOUTH.GOV.UK

Safeguarding Helpline (PDF) [45KB]

 

 

Care Home Resource Centre

Information, advice, and resources for care homes in Plymouth.

View section (Go to Care Home Resource Centre)

Domiciliary Care Resource Centre

Information, advice, and resources for domiciliary care providers in Plymouth.

View section (Go to Domiciliary Care Resource Centre)

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