Torbay Community Equipment Service Survey - Carers and Professionals

Your organisation
1. To enable us to review and continually improve our community equipment service, we need your help to shape our service for the future.
  
  We would be grateful of you could spare a few moments of your time to complete our survey.
  
  Your feedback is important to us and will help us to ensure we can provide an efficient and effective service supporting our residents to stay active, comfortable, safe and independent in their homes and the community.
  
  The survey will take approximately 3-4 minutes to complete. Please complete before midnight on Sunday 14 February 2021.
  
  Thank you for your time.
Question 1
1. If the provision were available, do you think the person you are supporting would like you to book a time for the equipment delivery/collection/return on their behalf?
  
  Yes
  
  No
2. How would you prefer to book a delivery/collection time slot for your client?
  
  Using a website to view all the options and then choosing a convenient time slot
  
  Phoning the equipment company on behalf of your client to arrange a time
  
  A representative from the equipment company phones you
  
  Receiving a text message with options on it which you would respond to with your preference
  
  Would prefer the client speaks to the company and agrees a convenient time slot
Question 2
1. If you had a question, about your client’s equipment or their specific needs, would you like access to a dedicated help desk?
  
  Yes
  
  No
2. How would you prefer to book a delivery/collection time slot for your client?
  
  Using a website to log a problem or request for support
  
  By email
  
  By phone
Question 3
1. Would you say that the person you are supporting is ‘tech savvy’?
  
  Yes
  
  No